I must always do the right thing for our clients. This means fixing any issues regardless of the cost. To achieve this, I need to support a culture that focuses on learning from our mistakes, adapting our processes and retraining where necessary.

I must always work in a way that protects and promotes the long-term health of our client’s businesses, as well as those of our suppliers and our own. Decisions can’t be made because they are easy in the short term and any solutions, I provide must be timeless based on current rules.

I will respond to our customers in a friendly, professional, and timely manner. I won’t judge people by their mistakes, but purely on the actions they take to achieve a better future. I have a responsibility to maintain the highest levels of expertise in our industry. This is achieved through a willingness to engage with external partners and sources of information.

I am determined to achieve our goals and deliver the best results for all our clients. This means getting my head down and working hard when I need to and not letting any obstacles get in my way. I will expect success in everything I do, there is no other way.

Something might not my fault, but it is always my responsibility. I will be jointly accountable for the success of the business. We are all human beings and while the chances of errors can be eliminated by having the right processes, I must always have my colleagues and clients backs and be ready to pick the ball up.

I will always seek to adhere to and improve our processes. Our customers must be completely confident that if one member of the team isn’t available, then another can pick up immediately where they left things and provide the service to the exact same standard. I have the right to influence a process, but once agreed it must be followed.

I recognise that our industry and economy is rapidly changing and for me to support the business as well as possible, I must ensure I can execute any role that is reasonably required of me. I will work hard to maintain my transferable skills and adopt a positive attitude when given new tasks to complete.

The world is full of opportunities and distractions, it is my priority to channel all my efforts into delivering on my promises. I will turn off any non-essential devices and give people my full attention when dealing with them. I will also try and keep conversations direct, avoid distracting people and and ensure that during work hours they are about the business.